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The Addiction Treatment Helper Privacy Policy
This Privacy Policy was last modified on 1/28/20
This Privacy Policy is applicable to your use of addictiontreatmenthelper.com (the “Website”) and contains Addiction Treatment Helper LLC’s (“Owner,” or “We” “Us” or “Our”) policies regarding the disclosure, use and collection of your data and content when you use the Website.
By using this Website, you agree to the terms of this Privacy Policy and to the collection and use of information in accordance with this Privacy Policy.
This Privacy Policy may change at any time, but any future changes will not affect data that was collected under a previous version of this Privacy Policy. A notice will be provided (on this website) regarding any modifications that significantly change your rights.
Information Collection and Usage
You may be asked to provide us with information upon registering to use the Website such as: your name, e-mail address, mailing address, phone number or business name and other such credentials that are necessary to communicate with users, validate user actions or authenticate users. That information will be collected from you when you respond to a survey, fill out a form, subscribe to our newsletter or call a phone number listed on this Website. Any information collected will not be used for any purpose other than providing you with the information requested by you through this Website. You may, however, visit the Website anonymously.
As used in this Privacy Policy, unless a different definition is specifically given (for example, for California residents).
“Personally Identifiable Information” means any information that may be used to identify an individual, including, but not limited to postal address, telephone number, fax number and e-mail address. You will be asked to provide Personally Identifiable Information under various circumstances when using the Website, including when registering for services or when submitting an inquiry form to the Website.
“Anonymous Information” means information that is not Personally Identifiable Information, that is, it does not enable identification of an individual user, such as any information regarding the use of the Website and its services or reports that collect information about multiple users without identifying a specific user.
We do not collect any information about you from other sources outside of your use with this Website or when you call a phone number listed on this Website. Except as provided in this Privacy Policy, we will not share your data or content with anyone without your express consent and only to the extent necessary to provide you with the products and/or services requested. We will not sell or otherwise transfer your data or content to advertising platforms, data brokers, information resellers, or any other third-party organizations. Additionally, We shall not use your data or content for advertising, marketing or similar services.
We also collect the content of messages you send to us, such as feedback and reviews you write, or questions and information you provide for customer support. When you contact us, such as for customer support, phone conversations or chat sessions with our representatives may be monitored and recorded.
How We Use Your Information
We do not collect any Personally Identifiable Information (“PII”) from you on the Website unless you voluntarily choose to disclose such information or, at your request, We connect you to a treatment center (a “Provider”) by phone, chat functionality or other process.
In order to take advantage of certain services and features on the Website, you must provide certain PII and Anonymous Information.
If you submit PII to us through the Website, then We retain the right to use your PII to provide services to you, improve our services, identify and authenticate your access to this Website and its services, or connect you to a Provider. Also, We use Anonymous Information in aggregate form to build higher quality, more useful services such as by performing statistical analyses of the collective characteristics and behavior of our users to personalize your experience on this Website.
We may provide PII and Anonymous Information to our, affiliated companies, subsidiaries, Providers or other unaffiliated businesses or persons such as vendors and contractors for the purpose of offering services or processing information on our behalf. We may use Personal Information, or share Anonymous Information with advertisers, so that We may put advertisements in place that are more relevant to individual users.
(See our Addiction Treatment Helper Disclaimer for additional information about advertisers.) We require that these parties agree to process such information in compliance with our Privacy Policy, and We use reasonable efforts to limit their use of this information and to use the appropriate measures to be both, confidential and secure.
We retain the right to use your e-mail address to send you notifications and information that are related to your use of this Website, answer your questions about the Website, or fulfill a requirement to any legal or regulatory disclosure.
We retain the right to share your data and/or content if We believe that disclosure is a necessity to comply with a law, regulation, valid legal process (e.g., subpoenas or warrants served on us), or governmental or regulatory request, to enforce or apply the Terms of Service, to protect the security or integrity of the Website, and/or to protect the rights, property, or safety of the general population, the Owner, its employees, users, or others. We also may disclose or transfer your data or content in connection with the sale, merger, bankruptcy, sale of assets or reorganization of our company (a “Reorganization”). In the event of a Reorganization, it is possible that a new or different privacy policy or terms of use may apply to your data or use of the Website.
The Owner does not provide any type of health advice or analysis to users. The Website is simply presenting users with information regarding substance use and treatment centers as well as an ethical and discreet way to reach out to such treatment centers. Users should not interpret the Website’s display of this information as any type of assessment from it. Owner is not responsible for any assessment or decision users make based on the data presented on this Website or the services of any Provider.
Data That You Direct Us to Share
You can direct us to share your data with other parties. Once you direct us to share your data and/or content with a third party, that data is governed by the third-party’s privacy policy.
Some of our services may allow you to share information with others, such as leaving comments relating to a blog post. Remember that when you share information publicly, it may be indexable by search engines. Do not share information that you do not want to be made public.
Owner’s Policy For Children
We do not knowingly collect any PII data from children under the age of 13. If you are a minor, do not use our Website without the consent of a parent or legal guardian. If you are under the age of 13, do not attempt to use the Website or send any information about yourself to us, including your name, address, telephone number, or e-mail address. No one under age 13 may provide any personal information to or on the Website. In the event that We learn that We have collected personal information from a child under age 13 without verification of parental consent, We will delete that information as quickly as possible. We encourage parents to monitor their children’s Internet usage and/or to use web filtering technology to supervise their children’s access to the Internet. If you become aware of a child under age 13 using the Website or providing us Personally Identifiable Information, please let us know by contacting us as described at the bottom of this Privacy Policy.
Cookies and Other Tracking Technologies
Some of our Website pages may utilize “cookies” and other tracking technologies like pixel tags and web beacons to improve the functionality of the Website. Cookies are text files that are sent by servers to web browsers and stored on your computer. They tell us which parts of the Website you’ve visited so We can alert you to software compatibility issues and save your preferences for future visits to the Website. Web beacons and pixel tags are images embedded in a webpage or e-mail for the purpose of measuring and analyzing usage and activity. The Website, or third party service providers acting on our behalf, may use web beacons and pixel tags to help us analyze usage and improve our functionality. Some cookies and other technologies may serve to recall PII previously provided by a user.
Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not wish such operators to track certain of your online activities over time and across different websites. Our Services do not support Do Not Track requests at this time, which means that we collect information about your online activity while you are using our Services. We do not collect online activity after you leave our Services.
Third-Party Links
The Website may contain links to third-party websites placed by us as a service to those interested in this information. Your use of all such links to third-party websites is at your own risk and subject to the terms of service and privacy policies of such websites. This Privacy Policy does not apply to such websites, and you should review the websites’ terms of service and privacy policies when visiting such sites. We do not monitor or have any control over, and make no claim or representation regarding, third-party websites. To the extent such links are provided by us, they are provided only as a convenience, and a link to a third-party website does not imply our endorsement, adoption or sponsorship of, or affiliation with, such third-party website. When you leave the Website, the terms of this Privacy Policy no longer govern.
When You Contact Us For Help
Whenever you contact Owner for help, We may collect your name and e-mail address along with additional information you provide in your request so that We can provide you with assistance and improve the Website.
Security
The privacy and security of user data is important to us. We maintain physical, electronic, and procedural safeguards that are designed to control and protect your data from unauthorized access. We adhere to accepted industry privacy standards.
In addition, We use encryption and a protocol for transmitting private information via the Internet. Unfortunately, no maintenance of data or transmission over a public network such as the Internet can be guaranteed to be secure. Therefore, while We follow accepted industry standards and implement reasonable security practices to protect PII, We cannot guarantee its absolute security.
How Does Owner Handle Data From International Visitors?
The Website is hosted and operated entirely in the United States and is subject to United States law. Any personal information that you provide to Owner is being transferred to Owner for use solely in the United States and will be hosted on United States servers. You consent to the transfer of your personal information to the United States. If you are accessing the Website from outside the United States, please be advised that United States law may not offer the same privacy protections as the law of your jurisdiction.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. In the event of a change, We will notify you by posting the new privacy policy on the Website. We advise you to review this Privacy Policy periodically for any changes. As noted above, this Privacy Policy may change upon a Reorganization. Other changes to this Privacy Policy will become effective once it has been posted on the Website.
Online Privacy Policy Only
This Privacy Policy applies only to information collected through the Website and does not apply to information collected offline through other communication mediums. This policy does not apply to employment-related information, including information received from job applicants.
Google Analytics
We are currently using Google Analytics to understand the Website’s audience and how We can tailor the content of the Website to best serve your needs. No PII is collected by Google Analytics. For more information on Google’s privacy policy, please click here.
NOTICE FOR CALIFORNIA RESIDENTS
This section is applicable to residents of California. If you are a resident of California, you have certain rights described below. The following do not apply to individuals who do not live in California on a permanent basis.
Rights Provided by California Civil Code Section 1798.83
Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: If you have a question or complaint regarding the Website, please send an e-mail to contact@addictiontreatmenthelper.com. You may also contact us using the information below.
Further, because We value your privacy, We have taken the necessary precautions to ensure that the Website is compliant with the California Online Privacy Protection Act.
Rights Under the California Consumer Privacy Act
This section of our Privacy Policy provides California residents with a comprehensive description of Our online and offline practices regarding the collection, use, disclosure, and sale of personal information and the rights of California consumers regarding their personal information under the California Consumer Privacy Act (“CCPA”). This section applies to all California residents (but not including legal entities, such as companies). The section will not apply, however, if We do not collect any personal information about you or if all of the information We collect is exempt from the statute (for example, the CCPA does not protect information that is already protected by certain other privacy laws, and it does not protect information that is already publicly available). For purposes of this section, the term “personal information” is as defined in the CCPA and not as defined in the rest of this Privacy Policy. For example, “personal information” when used to describe the rights of California residents does not include publicly available information that is lawfully made available to the general public from federal, state, or local government records.
California residents have the right to request that We disclose what personal information We collect, use, disclose, and sell. This is called the “Right to Know”. Under the Right to Know, you can request a listing of the types of personal information that a business has collected about you, the sources of that information, how it uses the information (e.g., business or commercial purposes for collecting or selling personal information), other individuals and business with whom the business shares personal information, and the specific pieces of personal information that it has collected about you.
All information that We collect from California residents is the same and is described in this Privacy Policy, i.e., phone numbers, Providers to whom an individual may have been connected, the amount of time of a call, information you provide on the Website, and information derived from cookies. Based on our use of cookies and other, similar devices, We also track IP addresses. We use this information, and share it with others, also as described in this Privacy Policy.
Because We only collect a limited amount of information, including phone numbers and IP addresses, We are unable to verify the actual individual who may have made a call or used a particular computer or other device. Therefore, in order to protect your privacy and security, We are unable to provide you a copy of such information because We cannot confirm that the person making the request is the one who actually used the service. We do not want to provide your personal information to someone who is posing as you.
In the last 12 months, We have collected the following categories of personal information from individuals from the following sources.
Type of Information | Categories of Sources | Business or commercial purposes | Third parties with whom shared |
Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers. | Website, direct contact, email, phone, etc. | As described above, e.g., for connecting with Providers and for internal purposes | Providers and vendors |
Categories under California Civil Code Section 1798.80, which includes, in addition to some of the above information, signature, physical characteristics or description, telephone number, state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. | Website, direct contact, email, phone, etc. | As described above, e.g., for connecting with Providers and for internal purposes | Providers and vendors |
Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement. | Website | As described above regarding cookies | N/A |
Professional or employment-related information. | Direct contact, email, phone, etc. | Human resources, benefits, employment and similar purposes. | Vendors, benefit plans and related entities. |
We do not sell personal information.
California consumers have a right to request the deletion of their personal information collected or maintained by businesses in California. All information We receive from cookies is automatically deleted within thirty (30) days. Any other personal information We receive regarding you will be retained solely for purposes of our internal accounts in order to comply with, or cause Our vendors and other third parties to comply with, contracts. As such, all information We collect is either automatically deleted as required by the CCPA or is not subject to the right to deletion under the CCPA. In no event will We use such information for any other purpose, and as noted above, We do not sell personal information.
You have a right not to receive discriminatory treatment by Us for exercising any of your privacy rights conferred by the CCPA. We will not discriminate against any California consumer because such person exercised any of the consumer’s rights under CCPA, including, but not limited to:
Denying goods or services.
Charging different prices or rates for goods and services, including through the use of discounts or other benefits or imposing penalties.
Providing a different level or quality of goods or services.
Suggesting that the consumer will receive a different price or rate for goods or services or a different level or quality of goods or services.
Ownership Information
Addictiontreatmenthelper.com (the “Website”) is an informational resource that aspires to educate the public on addictions and addictive substances and to assist people who may have already become addicted themselves. The Website is owned by Addiction Treatment HelperLLC, which is a for-profit organization creating health-related web projects. All funding and financial sponsorship for addictiontreatmenthelper.com comes from Addiction Treatment HelperLLC.
Addiction Treatment HelperLLC is not owned or operated by any treatment centers. No treatment centers are involved in any day-to-day operations of addictiontreatmenthelper.com. Addiction Treatment HelperLLC does not have any ownership interest in, or receive distribution of profits from, any treatment centers.
Relationship with Advertisers
The Website accepts and hosts paid advertisements from the treatment centers listed on the Website. All paid advertisements are clearly separated from the informational content on the Website. Paid advertisements are a separate revenue stream from any informational content and content given to the Website from our many contributors. All advertisements clearly and prominently identify the advertiser. The appearance of an advertisement is not a guarantee or endorsement on behalf of Addiction Treatment HelperLLC or the Website. Some ads may be personalized, meaning that they are displayed to you based on information collected about your visits to this site and elsewhere over time. However, information provided by advertisers is separate from information content provided to you by the Website. addictiontreatmenthelper.com is not responsible for any third-party content that may be accessed through this Website or any related services provided by a third party.
Calls to phone numbers listed on the Website go directly to the identified treatment center. Calls to the main number listed on the Website go to one or more treatment centers, as identified in the (i) icon next to the listed number and in the link at the bottom of each page of the Website.
Likewise, Live Chat sessions are conducted by representatives of the treatment center identified at the beginning of each Live Chat session.
Addiction Treatment HelperLLC does not answer phone calls to the numbers on the Website and does not conduct any Live Chat sessions. Further, Addiction Treatment HelperLLC does not have access to the information provided to a treatment center by a Website visitor during phone calls or Live Chat sessions.
No Medical Advice
The Website is not providing medical advice and the owners of the Website are not medical providers. Any communications through the Website, or information transmitted to Addiction Treatment HelperLLC, does not constitute or create a doctor-patient relationship.
Fourtitude Holdings, LLC does not recommend or endorse any specific products, procedures, opinions or other information that may be referenced on the Website or on any websites or sources referenced on the Website, and does not recommend or endorse any specific tests, physicians, attorneys, hospitals, products, procedures, opinions, or other information that may be mentioned on the Website or on any websites or sources referenced on the Website. Addiction Treatment HelperLLC (a) does not guarantee that the information provided by any treatment center in its advertising or in any phone call or Live Chat session, or from any hospital, physician, attorney, support group, government agency, or other healthcare or professional service provider is accurate or complete in any respect, and (b) does not assume any responsibility or liability for the information provided from any of these sources.
Information Submitted
Information submitted to addictiontreatmenthelper.com will not be shared, sold or provided to any third party unless you expressly authorize us to do so on your behalf. addictiontreatmenthelper.com strives to maintain the most up-to-date and current information on drug and alcohol abuse and treatment.
The information provided on addictiontreatmenthelper.com is designed to support, not replace, the relationship that exists between a patient and his/her healthcare provider. Nothing on this Website should be taken as medical advice, but instead the Website should be considered as a resource for providing general information that may be useful to the general public. All visitors are encouraged to consult with a physician or other licensed medical professional for any form of medical advice.
Transmissions to addictiontreatmenthelper.com, in part or in whole, and/or communication with addictiontreatmenthelper.com via Internet or e-mail through this Website does not constitute or create a doctor-patient relationship.
Blog Moderation Policy
Authority
The Website’s blogs are monitored occasionally by volunteers. Therefore, there is not regular upkeep with posted comments. The internet users making remarks on each blog should not be considered health professionals. You should contact a medical professional before taking any advice from comments posted from other internet users.
Complementarity
Information provided within blogs was written to supplement, not take the place of, the relationship that exists between a patient/site visitor and his/her existing physician.
Confidentiality
As a reminder, any site visitor has the ability to read and save your comments. There is no available option to erase your own comments.
Comments
We ask that all users commenting on any blog behave with respect and honesty at all times. We have the right to delete any comments that are disrespectful or inaccurate or that would cause wrongful action to viewers.
Internet users are discouraged from posting any commercial/advertising comment. All such content may be deleted.
All remarks and comments posted on a blog must be true and correct to the writer’s knowledge. We encourage commenters to provide resources (references, links, …) on health/medical claims when possible and relevant to the blog and/or your comment.
Moderators hold the right to remove, without notification, any comment they deem inappropriate.
